It’s almost impossible to over-stress the importance of using good web analytics software. Launching a marketing campaign, making changes to a website, really making any marketing decisions at all without first finding analytics data that backs it up, is just taking shots in the dark.
Operating without analytics may work sometimes. You may generate returns on capital invested. But in the long-run, it’s unreliable, and not very smart—especially when there is a much more reliable and inexpensive way to do it.
Smart companies–like this one we recently worked with from Glen Burnie, MD–not only use rich analytics software, they MINE the data too!
When they first got it, they logged in feverishly. They quickly became familiar with the program, started finding trends, tendencies among their users, and they then began using that information to make their online (and sometimes their offline) marketing decisions.
Surprisingly, more than half of small to mid-size companies do not use any type of analytics. (source: eMarketer.com)
So naturally, the first thing we end up doing for many clients is to install, configure, and/or fix their current analytics tracking. It takes about a month to collect any statistically significant, actionable data from analytics, so we spend that month doing two other very important things, keyword research & behavioral analysis
These two activities are more than important questions like,