Email marketing list management isn’t fun. Contact lists are large and constantly in flux, so even the smallest changes add major complexity to the challenge of delivering your message subscribers’ inboxes.
Issues like inaccurate contact data and improperly managed user lists add up to big deliverability problems (and even bigger relevancy problems for email marketing). Competing for email recipient attention is becoming more difficult too, as they’re not as easily swayed in this increasingly competitive digital landscape.
If you want to simplify your email marketing list management process, these tips will help you. But remember, these tips will also work for internal announcements, sales information, and any other email sends. And if you have questions, you can always get in touch with our team by clicking the button here, Contact Marketing Addiction.
We don’t need to tell you that email is important. You already know that it’s an essential way to communicate within a business and you probably already know how powerful it is for marketing and other external communications. But just in case you need a quick refresher, here is a non-comprehensive list for how email is used:
Whether you’re managing email lists for marketing, sales, human resources, or anything else, keeping your contact records updated and properly segmented is critical. So what’s that look like?
To effectively send emails to the right recipients, you need to create several lists. Here are some basic email list categorizations that you should have.
There are countless other lists you could create for effective email sends, but these are the most important and most obvious. So if you’re struggling to manage email lists like these with your current email platform, you may want to investigate alternative email marketing platforms.
“Emails are sent and forget, right?” Wrong. Just because they are out of sight doesn’t mean they should be out of mind. An effective email marketing campaign continues past the send and into the engagement data. After all, how else are you supposed to know if your campaign was delivered to the right recipients?
So how can you use email data to simplify list management and improve your campaigns? Software. Whether you like it or not, you’re going to need good email list management software to keep your contacts in order. Just about any email software will do for basic segmentation — like contact type and engagement data. But if you want to almost entirely eliminate the guesswork in your list management process, marketing automation software is what you need.
A marketing automation solution can pull contact information from a huge number of data points — the previous email sends, website activity, CRM records, and much more. With all of this information automatically populated in your contact records, it’s remarkably easy to create accurate, up-to-date lists. In fact, with most marketing automation platforms, it’s even automatic.
So what choices do you have for email marketing list management?
In the world of email marketing list management, these are our top picks. Take a look at what each company offers and how their software differs:
HubSpot is the leader in the world of marketing automation software. Based in Cambridge, MA, HubSpot brings cutting-edge software that helps companies attract visitors, convert leads, and close customers. Here are some of the benefits their software suite provides for dealing with email list management issues:
You can view HubSpot’s website here.
Marketo is a marketing powerhouse. In 2012, Inc. 500 ranked them #1 among all marketing software companies. Since then Marketo has gone on to develop industry-leading software. Marketo’s email marketing software includes:
You can view Marketo’s website here.
Pardot is a B2B marketing automation company run by Salesforce. Pardot offer marketing automation solutions that allow marketing and sales departments to create effective campaigns. Pardot Lists is their email database tool and it offers things like:
You can view Pardot’s website here.
Klaviyo is a B2B marketing automation company run by Salesforce. Klaviyo offer an SMS and Email Marketing software platform that automates campaigns for ecommerce. Open source API, design templates, CRM etc. Klaviyo has the features you need to increase e-commerce sales:
You can view Klaviyo’s website here.
Our favorite of the bunch is Klaviyo. We feel like it’s the easiest to use and sports the best functionality. But regardless of which marketing platform you feel is right for your company, getting some kind of automated email list management help is better than none. All of these platforms offer most of the same functionality to one extent or another.
List management is a crucial part of your business’s success. So how should you determine who handles these lists and email sends? The easy answer is it depends on your business and the complex answer is talk to your legal team.
But let’s pretend all things are equal and take a look at the thought process behind a typical business’s decision on who to use for email marketing list management.
Nobody knows your business better than you do. You simply can’t share all of your team’s institutional knowledge outside of your organization — sometimes because you can’t and sometimes because nobody knows how; you simply had to be there.
But while your team’s knowledge of internal affairs can help, it can also be a hindrance. Opinions and approval can be too hard (or too easy) to come by. Team members can also be stuck in your institution’s way of thinking, overlooking alternative approaches that would be obvious to somebody else.
Hiring an agency for email list management provides you with professional expertise and more calculated decision-making. Agencies do this kind of stuff for a living so they do it a lot and are good at it. They’re not scared of killing some of your sacred cows because they’re sitting outside your company’s walls while making their suggestions.
But agencies aren’t the perfect solution. As mentioned before, they’re not privy to unshared institutional knowledge and they’re not as emotionally invested in the outcome of your email campaigns. This cuts both ways though. And, admittedly, as an agency, we are a little biased.
At the end of the day, email list management needs to be done by somebody with the time and knowledge to do it. Whether you have somebody in-house who meets that criteria or you’re willing to pay for a professional to take things to the next level, you need to invest in your email campaigns. If not for your company’s sake, for your prospects’.